Personal Data Privacy Policy This Personal Data Privacy Policy pertains to the collection, use, and disclosure of Personal Data by any member of XBANK (“XBANK”, “we”, or “our”). Personal Data refers to any information relating to an individual who has registered for and used the services or products of XBANK (“customer”, “your”, or “of the customer”). This Personal Data Privacy Policy does not apply to individuals who are not customers of XBANK.

Personal Data includes all details held or collected by XBANK about the customer, directly or indirectly, in connection with the customer's transactions, the transactions performed by the customer, financial information, interactions and dealings with XBANK, including information obtained from third parties and information collected through your use of our website and our electronic XBANK services.

Purpose of Processing Personal Data

When dealing with us, you agree that we may process your Personal Data for the following purposes:

i. Processing product and service requests, executing payment orders, transactions, and completing instructions or requests;

ii. Providing products and services;

iii. Assessing suitability for providing products and services;

iv. Credit assessment, including conducting credit checks and establishing credit limits;

v. Business purposes;

vi. Statistical analysis, including behavioral analysis and profiling;

vii. Establishing, maintaining, and managing customer relationships and accounts;

viii. Conducting market research and surveys to improve our products and services;

ix. For marketing purposes, promotions, contests, and lucky draws;

x. For the prevention, detection, investigation, and prosecution of criminal offenses in any jurisdiction (including but not limited to money laundering, terrorism, fraud, or other financial crimes);

xi. Identity verification, government sanctions screening, background checks, and comprehensive reviews;

xii. Compliance with national or international laws, regulations, professional rules, guidelines, court rulings or orders, agreements between any XBANK member and any government authority, regulatory body, or enforcement agency; industry policies and practices, governmental sanctions or embargoes, legal reporting obligations related to economic sanctions, and requests or orders from any governmental authority, public body, court, arbitration, or enforcement agency.

For the disclosure of Personal Data to third parties and for purposes not directly related to service provision, you may, at any time, opt-out by indicating clearly on the service registration form or by submitting a request to an XBANK branch or by contacting us via email at: [email protected] 

Parties to Whom Personal Data May Be Disclosed

Any member of XBANK, including employees, workers, agents, and advisors, may disclose your Personal Data to the following parties for the above-mentioned purposes:

i. Any member of XBANK, including subsidiaries, employees, workers, agents, or directors of such members;

ii. Consultants (including auditors), third-party service providers, agents, or independent contractors supporting XBANK's business operations;

iii. Any person permitted or required by national or international law, regulation, or applicable legal documents to receive such information;

iv. Any court, arbitrator, public authority, enforcement agency, foreign exchange regulator, tax authority, or other governmental body (including those investigating violations or crimes) or their officers;

v. Any debt collection agents, credit information centers or reference agencies, credit rating agencies, media outlets, insurance companies or insurance brokers, providers of credit protection services (direct or indirect), or fraud prevention agencies;

vi. Any financial institution for credit checks, anti-money laundering reviews, fraud prevention, or criminal verification purposes.

Security

The security of your Personal Data is extremely important to us. XBANK and all its members follow internal technical and security measures to protect customer Personal Data. If we engage external service providers, we require them to comply with the same security standards as XBANK. Personal Data may be transferred to or stored in locations outside your country of residence. Regardless of where the data is transferred, we take necessary measures to ensure your Personal Data remains secure.

Please be aware that the Internet is not a secure communication channel and carries risks of unauthorized access and interception by third parties. Data transmitted over the Internet may be routed through multiple countries (even when both sender and receiver are in the same country), including jurisdictions where data protection laws may not be as comprehensive as in your country of residence. We do not bear any responsibility or liability for the security or integrity of your Personal Data transmitted via the Internet.

Other Terms and Conditions

There may be specific terms and conditions set forth in agreements governing the provision of XBANK services and products which regulate the collection, use, and disclosure of your Personal Data. Such terms should be read in conjunction with this Personal Data Privacy Policy.

Data Retention

We retain your Personal Data for legal, administrative, business, and operational purposes.

Marketing

We will not send you any promotional or marketing material unless you have requested or consented to receive such communications.

Monitoring

To the extent permitted by law, we may record and monitor communications between you and us through electronic channels to ensure compliance with legal and regulatory obligations and our internal policies for the above-mentioned purposes.

Right of Access

Subject to applicable laws, regulations, and/or prevailing industry guidelines applicable to XBANK, you may have the right to request a copy of the Personal Data that has been processed about you. XBANK may charge a fee for providing this copy in accordance with the law.

Changes to the Personal Data Privacy Policy

This Personal Data Privacy Policy may be updated from time to time and is subject to periodic review.

Linked Websites

Our Personal Data Privacy Policy does not apply to third-party websites where our online advertisements may appear or to third-party websites that we do not operate or control.

Effective Date: 01/07/2025